Customer Support Assistant

This solution uses generative AI to prepare response drafts, ensuring human agent assistance. The final answer is always crafted by a human, providing both control and empathy. It responds to queries 3× faster than conventional models, dramatically enhancing support efficiency.

1. Integrate Your Essential Data Sources

Connect all your data sources, especially your ticket response history—which primarily features interactions between support agents and end-users. Within just a few weeks of training on your unique data set, the Nexer Assistant will begin providing relevant response suggestions to your support agents.

2. Decrease Response Time & Streamline Ticket Processing

Your customer support Team can receive a response suggestion to a query from an AI agent assistant in just 1.5 seconds. Only four weeks post-implementation, you’ll streamline ticket processing times, enhance ticket resolution efficiency, and significantly improve your support Team’s productivity.

3. Benefit from using Text Lens feature that significantly simplifies understanding of customer requests

Instantly spotlights crucial questions and insights embedded within customer requests. Utilizing an advanced text markup tool, it emphasizes vital information, facilitating a visual structuring of meanings. This not only speeds up the process of understanding customer needs but also streamlines the response mechanism, leading to more accurate and personalized support interactions.

4. Take advantage of reinforcement learning & feedback collection

As Nexer's AI analyses more customer interaction data, its response suggestions become increasingly refined and effective. This state-of-the-art method allows the AI to learn from each interaction, ensuring continuous improvement in both responses and recommendations. Through extensive simulation of various customer support scenarios, our Reinforcement Learning (RL) models are adept at pinpointing the most effective solutions, significantly boosting customer satisfaction.

AI Powerhouse: Klarna Nets $40M Slashes Customer Support Time

Nexer AI matches Klarna’s impressive efficiency, handling millions of conversations and driving significant profit increases—without the hefty setup and monthly maintenance costs. Setup is quick and easy within weeks, making advanced customer support accessible to everyone.

Klarna AI Assistant

Managed 2.3 million chats

Covered 67% of customer service interactions

Saved $40M

Faster, more precise, cost efficient, and secure solution for Customer Support Team

Trained on Your Data

With the Nexer Assistant, every piece of customer data you own becomes a building block for more effective customer support. By rapidly analyzing your data, AI assists in crafting personalized, context-aware responses tailored to each customer’s unique needs.

Boost Your Support Team Productivity

Nexer Assistant is designed for laser-sharp focus on improving ticket resolution time and demonstrates higher speed, response personalisation, and context awareness.

UP TO 80%: Faster Ticket Processing Time
With instant response drafts, eliminating the need for exhaustive knowledge base searches, all seamlessly integrated into your CRM.

UP TO 68%: Increase for Resolved Tickets
Precision, speedy delivery of detailed, context-aware answers for customer support requests without any downtime.

UP TO 80%: Boosted Team Efficiency Time
With improved handling, response, and resolution times, delighting customers with patented message architecture for higher satisfaction.

See Nexer AI Assistant in Action

Nexer Agent is a self-sufficient, AI-powered assistant that delivers relevant responses and achieves up to 100% automation in customer support. An AI-powered customer service bot is capable of integrating seamlessly with various communication channels, including email, social media, website, and app chats.