Nexer AI's Tasks

Softorino was in search of opportunities to implement AI through as many operational processes as possible to spend them up and enhance performance.

Scaling up customer service

The creation of the foundation for quick and easy scaling up of the support team in response to the growing number of user requests.

Automate the Routine in the Marketing team

The decrease in time and effort spent on marketing text creation, Entrusting creative tasks to AI with minimal human participation.

Speed up decision-making in HR

The AI involvement in CV analysis and delivering suggestions on the candidates' relevancy to employers' requirements.

The Client's Profile

Softorino is a software development company specialising in development of apps for macOS & Windows, including file managers and converters, data transfer tools, desktop customizers and optimizers, and streaming tools. The company's innovative solutions have resonated with users globally, accumulating over 15 million downloads.

Country: USA

Industry: Software development

Integration time frame: 2.5 months

Client Challenges

The biggest challenge was to build a solution that ensured high response accuracy. This contrasts with the six other solutions from different developers, which were deemed by Softorino to be hallucinating.

Challenge #1

The Nexer Agent implementation not only for Zendesk emails (a more typical task) but also for Zendesk chats.

Challenge #2

The Nexer BI tailoring to the task of content SEO optimization.

Challenge #3

The Nexer BI tuning for decision-making and choosing the best candidates after CV analysis.

Implementation: Solutions and Features

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Customer Support

Features: AI based response suggestions in chats.
Solutions: Nexer Agent integration with Zendesk

Marketing

Features: Text creation for social media posts
Solutions: Nexer BI integration with Slack

Nexer AI solutions delivered significant improvements in KPIs and optimised the budget

Customer support

Reduced costs (monthly): ~$2500

Marketer/HR

Reduced costs (monthly): ~$2700(Marketing) / ~$1900 (HR)

• Resolved tickets - 30%↑ increase.

• Ticket first response time - 45%↓ decrease.

• Ticket full resolution time - 53%↓ decrease.

According to the survey based on Marketing and HR teams' feedback :

• 78% use Nexer BI on a daily basis;

• 33% can't imagine their workflow without AI;

• 44% estimate that Nexer BI saves them 8-10 hours a week;

• 89% use Nexer BI to complete the majority of tasks and reported accurate AI performance.

Learn more about Nexer Agent →

Learn more about Nexer BI →

Ready to transform your business with AI?

Schedule a free consultation with Nexer AI today to discover how we can help you achieve similar results to Softorino. Don't miss the opportunity to unlock the full potential of AI for your business.