AI Agent

Autonomous AI that handles customer inquiries independently with up to 99% response accuracy.

AI Assistant

Generates ready-to-go suggestions for support teams.

AI in BI

Provides insights and recommendations based on customer interactions.

Automate Interactions

Boost Support Team Productivity

Leverage Customer Correspondence

Redefine customer service efficiency and productivity

Nexer provides fully autonomous AI customer service solutions, designed for companies handling large volumes of daily customer interactions.

80% Reduction in Ticket Processing Time:

Boost your team's productivity and cut response times by up to 80%, empowering teams to focus on high-value tasks.

Super-Charge Your Business 360°

Nexer AI as innovative AI customer service software, offers an unmatched combination of advanced features, cost savings, and scalability, making them the go-to solutions for modern customer support.

Custom AI Models

Tailor the AI’s tone and behaviour to suit your business, from sales-oriented to customer-centric.

Comprehensive AI Features

Multilayer knowledge base, reinforcement learning, and accurate, context-aware responses.

Non-Hallucinating AI

Unlike many AI platforms, Nexer AI guarantees factual accuracy, preventing AI ‘hallucinations’ and ensuring you always provide correct information.

Pricing

Transparent Pricing with No Hidden Fees. Enjoy peace of mind with our straightforward, transparent pricing model. Predictable costs with no hidden fees.

Security

Data encryption and anonymization, dedicated servers, and compliance with regulations ensure your sensitive business data is safe and secure.

Omnichannel and Multilingual

AI models support 40+ languages and integrate seamlessly with any text-based communication channel.

Enterprise-Level Data Protection You Can Trust

Nexer AI customer service solution ensure top-tier data privacy and protection, tailored to the needs of large-scale operations with dedicated servers in the US and Europe.

Anonymised Data & Prompt Injection Protection

Real-time data anonymisation and advanced safeguards.

Dedicated, Self-Hosted LLM

Full Control over data, with no external access.

99.9% Uptime Guarantee

Continuous service availability with replicated instances.

Success Stories

~$ 84,000

Reduction in annual operating costs

Softorino, a software development company, selected Nexer over other competitors to enhance their customer service, marketing, and HR teams, which resulted in:

30%

53%

more resolved
tickets

faster response time

Clients Review

This AI customer service solution was implemented in just three days, and first month results were stunning — the average resolution time decreased by more than 50%. Long term (we have been a Nexer client for a year already) — the turnover in the team has improved as our agents were no longer bored resolving repetitive questions. I’m glad we ran into Nexer AI back in 2023. Recommended!

Our decision-making processes have been transformed with Nexer's BI Agent. It provides our team members with easy access to data insights directly through Slack, helping managers make informed decisions faster. You must try it.

The AI performance has been very good. It handles FAQs and many complex questions well, and the escalated tickets I’m seeing come through are ones I wouldn’t expect AI to be able to handle. I’m really happy with Nexer AI customer service solutions.

Nexer's AI solutions streamlined our support operations. With its advanced customer service AI tools, automating the resolution process for about 70% of support tickets and shortening the resolution time from hours to minutes.

After launching Nexer AI Agent, we’ve automated around 7k monthly chats and emails. With AI tools for customer service like this, 80% of our incoming requests are handled automatically now. This allowed us to significantly cut operational costs, saving thousands of $, while maintaining customer satisfaction high. The team’s professionalism exceeded our expectations.

It was easy to set up with our Zendesk workspace. This AI for customer service learned everything on its own with just an API key. First month — 69% resolution rate, Second month — 76%, Third month — 82%. I think the numbers speak for themselves. We couldn’t achieve even close results with the other companies.

Ann Kuss

CEO, Outstaff Your Team

Karyna Naminas

CEO, Label Your Data

Matthew Brown

Director of Customer Solutions, Shelterluv

Josh Brown

CEO, Softorino

Axel Barrionuevo

Account Manager, SupportYourApp

Yaro Burgman

Project Manager, ProjectFitter

Try the All-in-One Generative AI Customer Service Solutions with Flexible User Access

From customer-centric support interactions to a customised tone of voice.

✔ Custom AI models ✔ Flexible user access
✔ Non-hallucinating AI ✔ Transparent pricing
✔ Enterprise-grade security